Last Updated: November 2025

At Naftalan Wellness ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Contact us through our inquiry form
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name and contact details (email address, phone number, mailing address)
• Booking information (arrival/departure dates, number of guests, package preferences)
• Payment information (processed securely through our payment providers)
• Medical information relevant to spa treatments (with your consent)
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, provide spa treatments, and deliver the services you request
• Communication: To respond to your inquiries, send confirmation emails, and provide important information about your stay
• Personalization: To tailor our services to your preferences and create customized treatment plans
• Improvement: To enhance our website, services, and customer experience
• Marketing: To send promotional materials and special offers (only with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and providing services (e.g., payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have explicitly agreed to share information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Naftalan Wellness
5 Central Avenue
Naftalan, AZ6300
Azerbaijan
Email: [email protected]